Job Description

Job Description

Job Description

Job Title: Order Maintenance Specialist

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services, dedicated to supporting our electrical infrastructure. We pride ourselves on producing the highest quality products and delivering industry-leading service. With safety and integrity as our core principles, we work together to achieve excellence for our customers every day. Our team members are our most valuable asset, and this position plays a critical role in achieving our strategic objectives.

Trystar is seeking a detail-oriented and customer-focused Order Maintenance Specialist to manage the complete order lifecycle, from purchase order (PO) receipt through invoicing. In this role, you'll be a critical point of contact for our customers, ensuring a seamless experience.

Reporting to the Order Maintenance Supervisor, you'll have the opportunity to support a diverse range of products across multiple manufacturing sites. Success in this position hinges on daily interaction with our sales team, customers, and the quotation team to deliver an exceptional level of customer service.

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Initiate discussions to ensure customer’s needs are met.
• Provide a highly responsive interface for both external and internal customers to ensure an efficient, and high-quality order experience for all parties involved.
• Manage orders and transactions effectively to fulfill customer needs by utilizing appropriate lead times, order management systems, and expert authorities.
• Cultivate and nurture connections with both external and internal parties to promote success and build trust.
• Develop strategies to enhance efficiency and optimize business operations.
• Take initiative in managing orders through cross-team collaboration, ensuring relevant information is captured and communicated.

Key Responsibilities:

• Manage the entire order processing workflow, from PO receipt to invoicing.
• Perform commercial review of all order documents.
• Proactively manage order escalations and resolve invoice disputes.
• Serve as a primary customer touch point for various inquiries and needs.
• Collaborate closely with sales, customers, and the quotation team to ensure accuracy and customer satisfaction.

Basic Qualifications

• Two-Year Degree or Bachelor’s Degree
• Ability to read and understand purchase order requirements
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers via e-mail, chat and phone
• Strong ability to effectively learn services and solutions and readily apply new knowledge
• Ability to use digital tools to capture and respond to customer requests
• Proficient in Microsoft Office 365

Additional Qualifications

• Experience in an ERP and CRM (Salesforce and Epicor)
• Business Degree
• Highly motivated, passionate, with exceptional written and verbal communications skills
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• High comfort level establishing and growing relationships with customers and internal partners
• Continuous improvement mindset

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