Job Description

Job Description

Job Description

Let's Be Friends!

At Ko-Kwel Casino Resort Medford, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Why this job matters

As the first point of contact for guests, the Host/Hostess sets the tone for the entire dining experience. This role ensures a smooth flow of service throughout the Plank House Restaurant and Ko-Kwel Spirits Tasting Rooms by creating a warm, welcoming atmosphere and representing the brand with professionalism and personality. Responsibilities include managing reservations, seating, and guest flow in a high-volume environment while providing personalized engagement and demonstrating strong menu and product knowledge. The position also handles golf simulator reservations and helps guests navigate to their preferred venues.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Greet guests warmly, manage reservations and waitlists, and provide accurate wait times while maintaining a polished, welcoming atmosphere that reflects our style of service.
• Share knowledgeable guidance on menu items, specials, and promotions to help guests feel informed and excited about their experience.
• Seat guests efficiently by pacing the dining room, balancing server sections, and coordinating break schedules with supervisors to support smooth service flow.
• Assist with to-go orders and special requests, ensuring each interaction feels attentive and well-managed.
• Act as a communication hub between guests, servers, bartenders, and supervisors to keep service coordinated and responsive.
• Address guest concerns promptly and collaborate with supervisors to resolve any issues with care and professionalism.
• Stay up to date on menu updates and featured spirits to provide accurate information and elevate guest engagement.
• Process guest payments or retail purchases through the POS system when needed.
• Maintain a clean, organized, and welcoming host area, including entryways, menus, iPads, and guest materials.
• Support Ko-Kwel Spirits Cask Club engagement by assisting guests with basic product knowledge and direction.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Physical stuff to know
We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet standing for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Employee is required to lift up to 25 pounds as needed. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.

This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Excellent guest service and communication skills.
• Ability to multi-task in a fast-paced environment with minimal supervision.
• Knowledge of restaurant menus, daily specials, and Ko-Kwel Spirits or the ability to learn quickly.
• Must have schedule flexibility.
• Ability to answer the telephone with professionalism and proper etiquette.
• Must meet dress, sanitation and health standards at all times.
• Comfortable communicating clearly and positively with both guests and teammates.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

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