Job Description

Job Description

Instructional Designer 4 - 16402

Duration: 6+ Months

Location: Plano, TX

Schedule: Hybrid, Monday-Thursday Onsite; Friday WFH.

**NO C2C due to client restrictions**

Top Skills:

• Instructional Design
• Graphic Design
• Adobe InDesign

Instructional Designer – Customized Learning Solutions Position Summary:

Our client is looking for a talented instructional designer to lead the design, development, and planning of the delivery of large-scale learning projects including national events, e-learning projects, face-to-face and virtual courses, and any ad-hoc requests that will enhance our channel relationships and our client’s position in the marketplace. They will think outside the box to tap into all modalities of learning. This individual will work collaboratively and strategically under minimal supervision. They will work alongside their peer group which includes individuals assigned to our portfolio of accounts, the global retail strategy and learning architecture, global content design, and the sales delivery and enablement teams. Holistically, this individual will provide end-to-end customized learning solutions, based on the respective accounts they are supporting.

Common Essentials/Duties and Responsibilities:

• Lead the content management process including instructional design, and delivery to internal and external partners.
• Understands the need for media engagement and how, when, where to use this modality.
• Partner with external clients and business partners to translate business performance needs into learning and development solutions (e.g., physical/virtual materials, instructor-led, e-learning, product workshops).
• Design and manage execution of account specific training.
• Collaborate with Channel Operations team to work with Carrier customers to fulfill requirements for device training.
• Proactively collect and aggregate both consumer, business and account-specific insights to uncover areas of opportunity.
• Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account-specific training modules.
• Use data to measure account training effectiveness and create a proposed strategy to drive incremental sellout.
• Attend weekly account staff meetings to help drive monthly priorities and actions that are needed from the field sales organization.
• Serve as primary training POC (point of contact) for Channel Operations team.
• Work in a collaborative manner with various client functional areas to execute strategic “Go to Market” direction.
• Project management Retail-Account training initiatives
• Collaborate on business planning sessions with Channel Operations leadership.
• Partner with field organization on local activity support.
• Able to build presentations and rapid development materials in various brand formats.
• Required expert-level experience with Adobe Creative Suite (Specifically InDesign), Articulate Storyline, Photoshop, and captivate.

We Are Looking For:

• Creative: Experience Design and ability to create simulated learning in addition to other modalities.
• Collaborative: Ability to work closely with SMEs, gain business acumen, understand what is needed to drive success in a timely manner, and a “solve for yes” attitude
• Adaptable: ability to switch gears due to the demand of the business to meet new deadlines.
• Thorough: ability to condense content in a concise and understandable format for audience.

Necessary Skills and Attributes:

• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including our client’s management, co-workers, and customer representatives.
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and company.
• Work independently and in a team environment, to achieve personal and team goals and complete assignments within established time frames.
• Positive and creative mindset and willing to be open to development from peer and leadership.
• Impeccable oral, verbal, and written communications and presentation skills.
• Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables.

Background/Experience:

• Must be okay with traveling up to 50% of the time
• High School Diploma or equivalent with 8 + years of directly related experience or bachelor’s degree with 6+ years of experience is preferred.
• Prior experience will include developing and planning employee training programs. Line of sight to Go-to-Market and product training is a plus.
• Experience in the telecommunications and/or wireless industry requiring training management, account management, program management, project management, or equivalent work experience in training, planning or operations.
• Prior account management experience is preferred with a proven track record in building an account strategy.
• Experience with e-Learning authoring tools such as Storyline and/or Adobe Captivate.
• Proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe InDesign, including Photoshop and Illustrator.
• Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro is a plus.
• Demonstrated ability to build graphics and rapid video development is also a plus.
• Understands Adult Learning Theory and Methodology.
• Understands how to leverage Kirkpatrick’s Learning Evaluation and Effectiveness model.

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